Update on reply. I’m not sure what’s the point in telling customers to contact your WhatsApp support when the problem is in your own servers and infrastructure. What do you expect your own CS to do? They cannot magically fix your servers. BRI cannot even handle the transaction volume when they are having promos (QRIS transaction failures). Generic meaningless responds (and asking for 5 star review) felt more empty than not responding at all.
Original review: Frequent timeouts, frequent failures of QRIS transactions, frequent failures of showing balances (showing up as ? Instead). These are regardless of connectivity, be it on cellular or WiFi. Seems like BRI needs to improve reliability of their own servers. The app itself is alright. Support for biometric login is very useful. But server connectivity issues made it very annoying to use.
Sorry for the problems experienced. Currently BRImo is in normal condition. If you experience problems, please send a picture of the response you experience via Email callbri@bri.co.id for checking. Tks~Dendioki22229 , 07/27/2023
This application more colorful and blue I love it and easy simple to use
Hello, thank you for your feedback! We’re glad you’re enjoying our app and we’ll keep working hard to continuously improve your banking experience on the go! Thanks~Chesy
The developer, PT. Bank Rakyat Indonesia (Persero) Tbk. , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
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