We're here to assist with your application. To help you with any questions you might have, we've provided access below to our frequently asked questions. Alternatively, you can call a customer service representative at 1-800-769-2511.
To be eligible you must meet the following criteria:
To help make the application process easier and faster, please have the following pieces of information available when you complete the application:
Providing your social insurance number (SIN) is not mandatory, however it does help us with the application process. Your social insurance number is a unique number, it helps us to identify you quickly and efficiently and is the best way to make sure information provided to us in a credit bureau report actually refers to you.
If we have your social insurance number, we may use it for tax related purposes if you hold a product generating income and share it with the appropriate government agencies, and we may also share it with credit reporting agencies as an aid to identify you.
However, providing your social insurance number as part of this application process is voluntary for you.
If you provide an email address, we will be able to notify you of your application status by email.
We ask for your email so that we can let you know about the status of your new account application. RBC Royal Bank will never ask you to provide confidential information like your account number, PIN number or password through regular email.
If you do not have or decide not to provide your email address you are still able to apply online and then visit your preferred branch to complete the application process.
If you are applying for the WestJet RBC MasterCard or the WestJet RBC World MasterCard an email address is required to set up your WestJet dollars account with WestJet. Since email will serve as the primary method of communication, let WestJet know if your email address changes in order to continue to receive regular communication about your WestJet dollars account.
Your personal information is safe with us. At RBC, we are committed to your financial well-being, and protecting the privacy and security of the information you share with us is included in that commitment.
We diligently work to maintain our online security to the highest possible standards, and controls that we use to protect your information include:
We encourage you to visit our Privacy and Security website to learn more about how we safeguard your information.
Electronic statements are an online version of the paper statements. These online statements are available in PDF format (Adobe* Acrobat* required) and allow you to view, save or print them at your convenience. With this statement option, you can view digital images of your cheques at no charge. And the online 7-year archive gives you quick and easy access to your past statements.
RBC MasterCard statements are not available as eStatements at this time. If you would like to view your RBC MasterCard transactions online, please use the MasterCard Inquiry service.